KA’OIR Cosmetics is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered KA’OIR Cosmetics’ rating include:
28 complaints filed against business
Failure to respond to 26 complaints filed against business.
Business has failed to resolve underlying cause(s) of a pattern of complaints.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula’s smallest size classification.
Customer Complaints Summary
28 complaints closed with BBB in last 3 years | 28 closed in last 12 monthsComplaint Type Total Closed Complaints
Advertising / Sales Issues 1
Delivery Issues 17
Problems with Product / Service 10
Billing / Collection Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 28
Additional Complaint Information
Our file contains a pattern of complaints from consumers who allege they did not receive products ordered on KA’OIR Cosmetics’ website. These consumers go on to say that their credit cards are charged the same day of the order and they receive a shipping confirmation but the purchase never comes.
KA’OIR Cosmetics has not yet responded to these consumer complaints.
On, January 25, 2013, BBB sent correspondence to KA’OIR Cosmetics requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint